1. Our Shipping Philosophy

Thank you for shopping with The Butterfly & Red Sparrow. Every order that leaves our shop carries with it the same care and intention that goes into curating our fabric collection. We are a small, hands-on team, and that means your order is handled thoughtfully — not processed by a warehouse, but packed by people who genuinely love fabric and want it to arrive beautifully in your hands.

We appreciate your patience as we take the time to prepare each shipment with care. Our goal is always to get your fabric to you quickly, safely, and in perfect condition, ready for whatever you are creating.

2. Order Processing Times

Please allow 2–5 business days for your order to be processed and prepared before it is handed off to the carrier. Because we are a small team, each order is personally pulled, measured, and packed — and we want to do it right.

• Business days are Monday through Friday and exclude weekends and all federally observed holidays.
• During high-demand periods — including sales, new fabric launches, and the holiday season — processing time may extend up to 7 business days. We will do our best to communicate any delays.
• Orders placed after 12:00 PM Mountain Time (MT) may not begin processing until the following business day.

3. Packaging & Fabric Care in Transit

We take great pride in how your order is packaged. Fabric deserves to arrive the way it left us — clean, tidy, and ready to inspire.

• All fabrics are carefully measured, folded, and wrapped in cellophane bags or protective materials before packing.
• Orders are shipped in sturdy poly mailers or corrugated boxes appropriate to the size and weight of your order, to protect fabric integrity during transit.
• Bolt ends, large yardage cuts, or specialty orders may shipped in custom packaging due to size or weight.
• We are thoughtful about our packaging choices and aim to minimize unnecessary waste wherever we can, without compromising the safety of your order.

4. Domestic Shipping Methods & Estimated Delivery Times

We currently offer the following shipping options for orders shipped within the contiguous United States:

Shipping Method	Carrier / Service	Estimated Transit Time
Standard Shipping	USPS Ground Advantage or comparable carrier	3–7 business days after shipment
Expedited Shipping	USPS Priority Mail or UPS	2–3 business days after shipment
Overnight / Express	Available upon request — please contact us before placing your order	1 business day after shipment (subject to carrier availability)

• All delivery time estimates are provided by the carrier and are not guaranteed. Actual delivery times may vary due to carrier volume, weather, or other circumstances outside our control.
• Remember: processing time is not included in the transit estimate above. Please factor both into your planning.
• If you need an order by a specific date, please contact us before purchasing so we can advise you on the best shipping option.

5. Order Tracking

We want you to feel confident about where your order is every step of the way.

• Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
• If you do not see this email, please check your spam or junk folder before reaching out to us.
• Please be aware that tracking information may take up to 24–48 hours to update in the carrier's system after a shipping label has been created. An initial scan at the carrier facility is needed before movement is visible.
• If your tracking has not shown any updates for 5 or more business days after shipment, please contact us with your order number and we will look into it right away.

6. Lost or Delayed Packages

We understand how frustrating a missing package can be, and we are here to help. A package is considered "lost" when there has been no tracking movement or delivery confirmation for 10 or more business days following the shipment date.

If you believe your package may be lost, please take the following steps:

1. Check with neighbors and your building's mailroom — carriers sometimes leave packages with nearby recipients.
2. Contact your local post office or carrier facility directly. They sometimes have packages held that have not been scanned.
3. Reach out to The Butterfly & Red Sparrow with your order number. We will file a claim or open an investigation with the carrier on your behalf.

Please know that The Butterfly & Red Sparrow is not responsible for delays caused by the carrier; however, we deeply care about your experience and will do everything within our power to help resolve the situation. Once a carrier investigation has been completed, The Butterfly & Red Sparrow will determine, at its discretion, whether a replacement shipment or store credit is the appropriate resolution.

7. Damaged Packages

We pack every order with care, but damage can occasionally occur in transit. Please follow these steps if your order arrives in poor condition:

• Inspect your package upon receipt. If the outer packaging appears damaged, note this before opening.
• Damage must be reported to The Butterfly & Red Sparrow within 5 business days of the confirmed delivery date, along with clear photos of both the packaging and the affected fabric.
• The Butterfly & Red Sparrow will file a claim with the carrier and work with you toward a fair resolution, which may include replacement fabric, store credit, or a partial refund, determined on a case-by-case basis.
• Please note: fabric that has been cut, washed, laundered, or altered in any way after receipt cannot be considered for a damage claim.

8. Non-Refundable Shipping Fees

Shipping fees cover the cost of preparing and delivering your order and are handled as follows:

• All shipping fees are non-refundable once an order has been shipped.
• In the event of an approved return (where returns are accepted per our Return Policy), original shipping charges will not be included in any refund.
• If The Butterfly & Red Sparrow has made an error — such as shipping the wrong item — we will fully cover the cost of return shipping and re-shipment of the correct item. We stand behind our work and will make it right.

9. Address Accuracy

Please take a moment to double-check your shipping address before completing your purchase. Once an order is in motion, address corrections can be difficult or impossible to make.

• Customers are solely responsible for entering a complete, accurate, and deliverable shipping address at checkout.
• The Butterfly & Red Sparrow is not liable for packages delivered to an incorrect address as a result of customer error.
• If you notice an address error immediately after placing your order, please contact us as soon as possible — we will do our best to make corrections, but cannot guarantee changes can be made once processing has begun.
• Packages that are returned to us due to an incorrect or undeliverable address may be reshipped at the customer's expense, or a store credit (minus original shipping) may be issued upon request.

10. International Shipping

At this time, The Butterfly & Red Sparrow ships within the contiguous United States only. We are not currently able to fulfill orders to Alaska, Hawaii, U.S. territories, or international destinations.

We understand this may be disappointing for our customers outside the U.S., and we truly appreciate your interest in our shop. International shipping is something we hope to explore in the future. If you would like to be notified when this changes, please contact us directly to be added to our updates list.

11. Disclaimer

All shipping estimates provided on our website and at checkout are estimates only. Actual delivery times depend on carrier conditions and are subject to change without notice.

• The Butterfly & Red Sparrow is not responsible for shipping delays caused by weather events, natural disasters, carrier service disruptions, peak shipping seasons, or any other circumstances beyond our direct control.
• This Shipping Policy is subject to change at any time and without prior notice. The version of this policy published on our website at the time of your purchase is the version that applies to your order.
• By placing an order with [Shop Name], you acknowledge that you have read and agree to the terms outlined in this Shipping Policy.

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The Butterfly & Red Sparrow |  Shipping Policy  |  Last Updated: September 2026
This document is subject to change. Please refer to the current version on our website at the time of purchase.